AlexLearn | Operated by ALANROSE ENTERPRISE
Effective Date: September 17, 2026
Welcome to AlexLearn, a Ghanaian digital learning platform operated by ALANROSE ENTERPRISE.
This Privacy Policy explains how ALANROSE ENTERPRISE, operating the AlexLearn digital learning platform ("AlexLearn", "we", "us", or "our"), collects, uses, stores, protects, and manages personal information when you access or use our website, learning platform, courses, applications, and related services.
AlexLearn is committed to respecting the privacy and protecting the personal information of learners, parents and guardians, teachers, schools, administrators, and other users.
By using AlexLearn, you acknowledge that you have read this Privacy Policy.
Platform: AlexLearn
Operator: ALANROSE ENTERPRISE
Website: https://alexlearn.com
Email: info@alexlearn.com
For matters relating to privacy and personal information, users may contact us using the details above.
We collect information that is reasonably necessary to create accounts, provide educational services, process payments, maintain security, communicate with users, and improve AlexLearn.
The information we collect may include the following:
When you create an AlexLearn account, we may collect:
For learners using AlexLearn, we may collect information relating to educational participation, including:
Where educational information relates to a child or young person, AlexLearn will seek to handle it with appropriate care and safeguards.
AlexLearn may provide an optional Disability Status or accessibility-related field to help us understand accessibility needs and improve the learning experience.
Providing such information should be voluntary unless a specific programme or service lawfully requires it. Where provided, accessibility information will be handled carefully and used only for legitimate purposes connected with education, accessibility, inclusion, learner support, reporting, or service improvement, subject to applicable law.
Users should not provide unnecessary medical or highly sensitive information in optional fields.
Teachers or authorized educational contributors may provide information such as:
Teachers are responsible for ensuring that information they submit about learners or other individuals is provided lawfully and with any required authorization.
Where AlexLearn works with schools or educational institutions, schools may provide information necessary to create or manage learner and teacher accounts. This may include:
Where a school provides learner information to AlexLearn, the school remains responsible for ensuring that it has an appropriate legal basis and authority to provide the information. AlexLearn will process such information in accordance with applicable agreements, instructions, and applicable data-protection requirements.
When you use AlexLearn, certain technical information may automatically be collected. This may include:
This information may be used to operate the Platform, maintain security, troubleshoot problems, understand usage, and improve performance.
AlexLearn may use cookies and similar technologies to:
Some cookies may be necessary for the Platform to function. Where non-essential cookies are used, AlexLearn may provide appropriate information or controls where required by applicable law. Users may also manage cookies through their browser settings, although disabling certain cookies may affect Platform functionality.
AlexLearn may use personal information to:
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
Depending on the circumstances, AlexLearn may process personal information because:
Where consent is relied upon, users may withdraw consent where permitted by law. Withdrawal of consent does not necessarily affect processing that occurred before withdrawal.
AlexLearn serves learners who may be under 18 years of age. We recognize the importance of protecting children's personal information.
Where required, AlexLearn may require parental, guardian, school, or other appropriate authorization before collecting or processing certain information relating to a child.
We encourage parents and guardians to:
If a parent, guardian, school, or authorized person believes that a child's personal information has been collected or used improperly, they may contact us at: info@alexlearn.com. We will investigate the concern and take appropriate action where required.
AlexLearn does not sell users' personal information as a business practice. We may share personal information where reasonably necessary with:
Where a learner uses AlexLearn through a participating school, relevant information may be shared with authorized school personnel for educational and administrative purposes. This may include course participation, assessment results, progress information, completion information, and other information relevant to the educational service.
We may use third-party service providers to operate AlexLearn, including providers for website hosting, cloud infrastructure, payment processing, email delivery, video or media services, analytics, security, technical support, and other essential Platform services. These providers may process personal information only as necessary to provide their services to us, subject to applicable contractual or legal requirements.
We may disclose information where required or permitted by law, including where necessary to comply with legal obligations, respond to lawful requests, protect users, investigate suspected unlawful activity, prevent fraud or security threats, or protect our legal rights.
AlexLearn may use third-party payment providers to process transactions. Depending on the payment method available, users may pay using mobile money, bank cards, electronic payment services, or other supported payment methods.
Payment information may be transmitted directly to the applicable payment provider. AlexLearn does not intend to store complete payment-card information where payment processing is handled by a third-party payment provider. Users should review the privacy policies of the applicable payment provider for information about how that provider handles payment information.
AlexLearn takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Security measures may include:
However, no online system can be guaranteed to be completely secure. Users are responsible for keeping their passwords and account credentials confidential.
AlexLearn retains personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. The retention period may depend on the type of information, the purpose for which it was collected, whether the user maintains an active account, legal or regulatory requirements, accounting and transaction requirements, dispute resolution, security requirements, and legitimate operational needs.
When personal information is no longer required, AlexLearn may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Subject to applicable law, users may have rights relating to their personal information, including the right to:
Some rights may be subject to legal limitations or conditions. To exercise a privacy right, contact: info@alexlearn.com. We may need to verify your identity before processing certain requests.
Users should ensure that their account information remains accurate. Where AlexLearn provides profile-editing functionality, users may update appropriate information through their account.
If you cannot update information yourself, contact us at: info@alexlearn.com.